Cancelling an order

Cancellation is free at any point before dispatch. Our packing window is 3 business days — time spent inflating and testing before anything is folded back down — so there is a real window in which nothing is committed. This page sets out both sides of that line at Clay And Bloom.

The window

You have the handling window from the moment the order is confirmed. Once the consignment is sealed and scanned by the carrier, the order has left us and the Refund and Returns Policy applies.

How to cancel

Email shop@clayandbloom.shop from the address on the order with the order number in the subject line. We reply to confirm, and that confirmation is what makes it final. A request from a different email address cannot be accepted, because we cannot verify who is asking.

Fees

None. We charge no cancellation fee, no processing fee, no restocking fee and no administrative penalty on an order cancelled before dispatch. Any shipping charge collected is refunded with the goods.

Refund timing

Approved cancellations are refunded in full to the original payment method within 5 to 7 business days, in line with Reserve Bank of India timelines for online refunds. Your bank or UPI app posts the credit on its own schedule. A Cash on Delivery order cancelled before dispatch involves no money at all.

Ordering for a date

If a float or a set of lights is for a party and the delivery window no longer leaves room, cancel rather than hope. Summer is exactly when courier networks are slowest, and we would rather refund you in full than have an inflatable arrive the day after. Ask us with your PIN code and we will tell you honestly whether the window still works.

Dropping an item

Name what to remove and we adjust the order. A smaller basket can fall below ₹2,999, in which case the flat ₹99 applies to what remains; we tell you before processing.

Changing the address

Address changes are possible inside the handling window and depend on the new PIN code being serviceable — bulky items travel on a freight service, and not every address a courier reaches is viable for that.

After dispatch

Refuse the consignment at the door, so it returns to us and we refund the goods once it is back and checked, or accept it and raise a return within 7 days of delivery under the Refund and Returns Policy — remembering that anything used in a pool cannot come back.

When we cancel

Occasionally we must: an item that fails its inflate-and-test check before dispatch with no replacement in stock, a specification published in error, a PIN code no carrier will serve with a bulky item, an address that cannot be verified, or an order with fraud markers. We email the reason and refund every rupee paid on the timeline above.

Failed payments

A failed or timed-out UPI request creates no order. If your account was debited without a confirmation, banks reverse it in nearly every case within a few working days — send the UPI reference and we will confirm whether anything reached us.

Repeat cancellations

We keep cancellation records for fraud prevention. Repeated cancellation after dispatch, or repeated refusal of delivered consignments, may lead us to ask for prepayment on future orders. It is rare and we explain it first.